GENERAL
Are your toys washable?
Yes. We recommend gentle spot-cleaning for the best results. Always supervise playtime for safety.
Are your LED leashes waterproof?
Our LED leashes handle light drizzle and everyday splashes, but we don't recommend using them in the rain — the charging port is the vulnerable spot, so keep the rubber cover on when you're not charging
SHIPPING & DELIVERY
How long does delivery take?
For Malaysia, 2–5 working days. For Singapore, 3–7 working days. You’ll receive a tracking link once your order ships.
Do you offer free shipping?
Yes, orders above RM150 within Malaysia qualify for free shipping.
Which couriers do you use?
We work with reliable partners such as J&T Express, Ninja Van, and Pos Laju to ensure your parcels arrive safely.
RETURNS & REFUNDS
Can I return a product if my pet doesn’t like it?
As long as it is unused and in its original packaging, you can return it within 7 days of receipt. Used toys or opened shampoos cannot be returned unless they are defective.
What if the item arrives damaged?
Please contact us within 3 days of delivery with photos of the damage — we will arrange a replacement or refund with care.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is defective or sent in error.
PRODUCT QUESTIONS
What are your V-toys made from?
Over 70% – 90% recycled and eco-friendly materials, crafted with reinforced seams and playful squeakers to enrich your pet’s day.
Do you offer wholesale or bulk orders?
Yes! We warmly welcome retailers and resellers. Please visit our Stockist page or emailhello@pawdigyandfriends.comto learn more.
